Return Policy
Spiral Magic
Effective Date: January 20, 2025
At Spiral Magic, your satisfaction is our priority. We are committed to providing high-quality wall art and ensuring a smooth and trustworthy shopping experience. Please read our return policy below to understand your rights and how we handle returns.
1. Physical Wall Art
If you receive a damaged or defective item, please contact us immediately at create@spiralmagic.nl with your order details and photos of the damage. We will ensure a swift resolution, including:
• Replacement Process:
• We will arrange for the damaged item to be collected from your location at no additional cost to you.
• A replacement item will be produced and shipped to you promptly.
• Refund Option:
• If you prefer a refund instead of a replacement, we will process it once the item has been collected.
Conditions:
• Returns for reasons other than damage or defects are not accepted due to the made-to-order nature of our physical wall art.
2. Digital Downloads
Due to the nature of digital products, all sales for digital downloads are final and non-refundable. Once your file has been delivered, refunds or cancellations cannot be processed.
3. General Guidelines
• Return Window: For damaged or defective physical items, you must contact us within 14 days of receiving your order.
• Shipping Costs: Spiral Magic covers all shipping costs related to returns for damaged or defective items.
4. How to Initiate a Return or Request Support
To initiate a return or request assistance, contact us at create@spiralmagic.nl with:
• Your order number.
• Clear photos of the damaged or defective item.
• Any additional details to help us resolve the issue quickly.
5. Contact Information
If you have any questions or concerns regarding this return policy, please reach out to us:
Spiral Magic
Email: create@spiralmagic.nl
Company ID: 95309388
VAT ID: NL005144473B50
The Netherlands